Baltzersen’s Rewards: What’s it all about?

Baltzersen's Rewards logo

September  2015 saw the launch of our new rewards programme ‘Baltzersen’s Rewards’.

How Does it Work?

Each Baltzersen’s Rewards member has two points totals, these are current points and lifetime points.

Current points are the points available to you at any given time that can be used to offset the cost of purchases at Baltzersen’s or Norse.  This total will go up and down as you make purchases and spend your points.

Lifetime points is a tally of every point you have earned since you became a member.  This total will always increase and it is lifetime points that we will use to offer rewards.  These rewards will be gifts to you, they are given and you do not have to redeem any points to receive them.

How do I earn points?

The way to earn points with your reward card is simply by presenting it at the till when you order.  For hot drink purchases you will earn 10% of the value in points and for food purchases 5%, for example:

What are the rewards?

The first 3 rewards are planned out but the rest aren’t all decided, it’s going to be an ongoing process.  They will be a mixture of Baltzersen’s merchandise, vouchers for other indie businesses and no doubt more things we haven’t thought of as yet.

How do I redeem my points?

Current points have a monetary value : 1 point = 1 pence.  You can use these points to offset the cost of any transaction at Baltzersen’s or at Norse.   Please just ask our team to redeem your points as you are ready to pay.

How do I know how many points I have?

We’re rather waiting for the technology to catch up with us.  We’re asking our till provider to allow us to print a statement of your loyalty points on each receipt so you’ll always know what credit you have earned.  Please bear with us, we’ll get there eventually.  In the meantime you can ask a member of our team whenever you are at the till, as they add your points they are able to see the current balance.

What other benefits are there?

In addition to earning points you’ll also receive an email on your birthday to invite you to have a slice of cake on us.  Again, technology allowing, there will also be different levels that you will be able to work through that will include additional offers and discounts.

How do I sign up?

It’s very simple to sign up in-store by just filling out a postcard with your details, handing it to a member of our team who will issue you with your rewards card.

Why do you need my details?

We need your details so we can get in touch with you to send your voucher for Birthday cake, inform you of new rewards that are available to be claimed and occasionally (roughly once a month) give you an update on what’s going on at Baltzersen’s.  If you’d prefer to opt out of the emails then you are welcome to do so, but you will potentially miss out on a few freebies.

More Questions?

If you have any other questions about Baltzersen’s Rewards you can email them to us at info@baltzersens.co.uk and we’ll add them to this page.